Quality governance
Defined responsibilities, documented procedures, controlled records, issue escalation, and periodic review.
Quality & patient safety
Quality is the system that connects every decision.
Our approach brings partner qualification, documentation, product oversight, safety reporting, storage, distribution, and continuous improvement into one accountable framework.
Quality framework
Controls designed around the medicine lifecycle.
Requirements are scaled to the product, activity, market, and risk. The goal is consistent: protect patients and preserve product integrity.
Partner qualification
Risk-based due diligence covering capability, authorisation, documentation, history, and intended role.
Distribution integrity
Storage, transport, monitoring, traceability, complaints, and deviation management.
Safety surveillance
Collection, documentation, assessment, and appropriate onward reporting of safety information.
Change control
Structured evaluation of changes that may affect product quality, information, supply, or patients.
Continuous improvement
Use complaints, deviations, audits, safety data, and partner feedback to improve controls.
Supply-chain integrity
Traceability from approved source to intended recipient.
Responsible supply depends on knowing who handled the product, under what conditions, against which specification, and with what documentation.
- Source and counterparty verification
- Batch, expiry, packaging, and label checks
- Temperature and handling requirement review
- Controlled complaint and recall communication
Pharmacovigilance
Every safety report matters.
A suspected adverse event does not need to be proven before it is reported. Useful initial information includes the patient, the reporter, the suspected product, and what happened. Our team may follow up for details needed to assess and process the report.
For urgent medical concerns, contact a healthcare professional or local emergency service first. Reporting to Bastian does not replace immediate medical care.
What you can report
- Suspected side effects or unexpected symptoms
- Medication errors, overdose, misuse, or exposure
- Pregnancy or breastfeeding exposure
- Lack of expected effect where clinically significant
- Product appearance, packaging, device, or storage concerns
Responsible sourcing
Quality expectations extend to how we choose partners.
Authorisation
Appropriate legal and professional standing for the proposed activity.
Capability
People, systems, facilities, and controls suited to the product and role.
Transparency
Accurate information, responsive communication, and clear records.
Improvement
Willingness to investigate issues and strengthen performance.
Quality contact
Raise a product-quality or safety concern.
Provide the product name, batch or pack details if available, what happened, when it occurred, and the best way to contact you.