Using your medicine
Follow the instructions provided with your medicine and ask before changing dose, timing, or method of use.
Patients & caregivers
Clear information for the moments medicine raises questions.
Use these resources to prepare for conversations with your healthcare professional, understand common medicine-safety principles, and find the right route for support.
This information is general and does not replace the product leaflet, local prescribing information, or advice from a doctor, pharmacist, nurse, or other qualified healthcare professional.
Getting answers
Write down questions, symptoms, other medicines, and practical concerns before appointments.
Reporting concerns
Tell a healthcare professional and Bastian about suspected side effects or product-quality issues.
Access support
Ask about local availability and authorised supply pathways through a healthcare organisation.
Prepare, ask, confirm
A short list of questions can make conversations about medicines more useful.
Before taking a medicine
Make sure your care team has the full picture.
- Share allergies and previous medicine reactions
- List prescriptions, non-prescription medicines, and supplements
- Mention pregnancy, breastfeeding, or plans for pregnancy
- Ask how to take, store, travel with, and dispose of the medicine
- Confirm what to do if you miss a dose or feel unwell
Safety reporting
What to include when you report a concern.
You can report even if you are uncertain that the medicine caused the problem. Please share only the information you are comfortable providing; our team may contact you for relevant follow-up.
- Your contact details and relationship to the patient
- Patient age or age group and relevant health information
- Medicine name, dose, and when it was taken
- What happened, when it started, and the outcome
- Pack, batch, expiry, or photos for a quality concern
Get urgent help first
Seek immediate medical assistance for severe or rapidly worsening symptoms, breathing difficulty, loss of consciousness, suspected overdose, severe allergic reaction, or any situation that feels life-threatening.
Use your local emergency number. Bastian's website contact form is not monitored as an emergency service.
Frequently asked questions
Common questions about medicines and Bastian support.
No. Diagnosis, prescribing, and individual treatment decisions must be made with a qualified healthcare professional who knows your medical history.
No. Bastian does not offer direct online consumer sales of prescription medicines. Supply must follow applicable laws and authorised healthcare channels.
Speak with your prescriber or pharmacist first. A qualified healthcare organisation may contact Bastian to discuss lawful supply options, alternatives, and documentation requirements.
Yes. Suspected events can be reported without proof of causality. A healthcare professional can advise you medically, while the report helps ongoing safety monitoring.
Do not use the product if you are concerned about its integrity. Keep the medicine and packaging safely, contact the dispensing pharmacy or healthcare provider, and report the details to Bastian.